All systems have been fully operational and stable since yesterday morning. The unexpected power loss was isolated to a single rack during a scheduled maintenance window performed by our datacenter facility provider.
We are continuing to work directly with the facility provider to review the root cause and prevent future occurrences.
All systems impacted by the power loss have successfully booted and are fully operational. Our engineering team has verified that all clusters are active, and network routing is fully restored.
We will continue monitoring all services while we await a formal Reason for Outage (RFO) report from the datacenter.
Posted Oct 26, 2026 - 08:03 CDT
Identified
We have identified the direct cause of the service disruption in our SLC Datacenter as an unexpected power loss to some equipment during a scheduled maintenance event by the facility provider.
Power has been restored to the affected equipment, and systems are coming back online. You may continue to experience degraded performance or connectivity issues while we complete our service check-outs as well as verify 3CX failover systems.
Please do not hesitate to contact support if you have questions or concerns. You can create a ticket by emailing support@voxtelesys.com.
Posted Oct 26, 2026 - 06:39 CDT
Monitoring
We are continuing to monitor the scope of the disruption across the SLC Datacenter to determine the exact equipment affected. Further updates will be provided as soon as we identify the core issue.
Posted Oct 26, 2026 - 06:22 CDT
Investigating
We are currently investigating alerts of service disruption in our SLC Datacenter.